Is messaging real-time?

Yes. Messages and read receipts update live for the client and the coach.

Can clients message me from their phone?

Yes. Clients chat from the Trainnode app, and you reply from the dashboard or the app, so nobody hands out a personal number.

What can I share in a message?

Text, photos, videos and files with previews, plus workouts that open straight to the program. In the client’s app, what you did for them, like assigning a workout, shows between the messages too.

What are internal notes?

Messages only your coaching team can see, inside a client’s conversation. The client never sees them, so coaches can hand over cleanly.

Client messaging

Client messaging without giving out your number.

Each client has one thread with your coaching team, in the app and the dashboard. Share a workout, a photo or a file, leave an internal note the client never sees, and never lose a message between WhatsApp and email.

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A conversation in the Trainnode dashboard with Lotte Hendriks about moving Thursday’s session, with an internal note for the coaching team in between.

Never missed

Unanswered messages wait on your overview.

A message nobody answered sits in Needs you on the overview until someone replies, beside the booking requests and payments that wait on the studio. Reply from there, without opening the chat first.

Unanswered messages on the overview
Reply in place, or from Waiting in Messages
Unread counts in the sidebar

The Needs you list on the Trainnode overview with a client asking about an upper body workout at home and a Reply button beside the message.

Reach out first

Message the clients who went quiet.

The overview lists the clients who missed a week or train less than usual. Message one with a tap, or all of them at once, and the message lands in each client’s own thread.

Clients to check in with, on the overview
Message one, or all at once
Every message in the client’s own thread

The clients to check in with on the Trainnode overview, grouped by how they train, with a Message button for the client who missed a week.

Messaging: guides and templates

Step-by-step help from the Trainnode guides, with screenshots of the screens above.

How-toMessage a client and keep notes for your teamChat with clients from the Trainnode dashboard, share a workout or file, and leave internal notes that only coaches can read.

Frequently asked questions

Is messaging real-time?: Yes. Messages and read receipts update live for the client and the coach.
Can clients message me from their phone?: Yes. Clients chat from the Trainnode app, and you reply from the dashboard or the app, so nobody hands out a personal number.
What can I share in a message?: Text, photos, videos and files with previews, plus workouts that open straight to the program. In the client’s app, what you did for them, like assigning a workout, shows between the messages too.
What are internal notes?: Messages only your coaching team can see, inside a client’s conversation. The client never sees them, so coaches can hand over cleanly.

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