Message a client and keep notes for your team

Every client has one conversation with their studio. All their coaches read it, so a client never has to repeat themselves, and a coach covering for a colleague knows what was said.

1. Open Messages

   Go to Messages. Conversations with unread messages are at the top with a counter. New messages also show up under Needs you on the overview, with a Reply button.

   To start a conversation, choose New message and pick a client.

2. Send a message, a workout or a file

   Type in the box at the bottom. Next to it you can:

   • Attach a photo, video or PDF, such as a form check or a meal plan
   • Share a workout, so the client can open it from the chat

   The client gets a notification on their phone.

3. Leave a note for the team

   Switch to internal note to write something only coaches see, such as new job, less sleep, keep Thursday moderate. Notes appear in amber in the conversation and never reach the client.

   app.trainnode.com/dashboard/chat

   

4. What the client sees

   In the app, clients find the conversation under Chat. Internal notes are not there.

   

Good to know

• Use the search in a conversation to find an old message.
• Coach activity, such as a newly assigned workout or a check-in sent, appears in the client's chat as a small line, so the conversation shows what happened between messages.