Approve or decline booking requests

Session types set to Coach approves don't go straight into the calendar. The client sends a request, and the coach decides. Use it for sessions where you want a say, like an intake or duo training. For regular PT sessions, Auto-confirm saves everyone time.

1. See what's waiting

   Requests show up in three places:

   • Needs you on the overview, with the client's name and the time they asked for
   • At the top of Sessions in the dashboard, above the schedule
   • The coach's Calendar in the app, so you can answer between sessions

   app.trainnode.com/dashboard/sessions

   

2. Approve or decline

   Choose Approve to confirm the session. It goes into the calendar and the client is told. A session that costs credits uses the credit now.

   Choose Decline if the time doesn't work. The client is told, and nothing is charged. Send a short message in the chat with a time that does work, so they can book again.

   Several requests at once? Tick them and choose Approve with the number, for example Approve 3.

3. Don't let requests wait

   A request that sits for a day often means a client who books somewhere else. Answer within a few hours, or switch the session type to Auto-confirm under Booking setup if you approve almost everything anyway.

Good to know

• In a studio with many coaches, use the coach filter next to the search to see only your coaches' requests. Trainnode remembers your choice; the line under the title says how many requests there are for other coaches.
• Each coach can choose their own approval setting for a session type, so one coach can auto-confirm while another approves by hand.
• Unpaid bookings are held for the time set under Hold unpaid bookings for on the session type, then the time is released.